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Privacy Policy

Refund & Privacy Policy - Germaxi Hub

Refund Policy

At Germaxi Hub, we strive to provide the best learning experience. However, if you are not satisfied with our services, we offer a refund policy under the following conditions:

Eligibility for Refund

Refund requests must be made within 7 days of enrollment. To be eligible, you must have attended less than 20% of the total course duration.

Non-Refundable Items

- Digital products and downloadable materials.
- Subscription-based services after the initial trial period.
- Personalized coaching sessions once scheduled.

Process for Refund

To initiate a refund, contact us at germaxihub@gmail.com with your transaction details and reason for the request. Our team will process your request within 7-10 business days.

Privacy Policy

Germaxi Hub values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect personal information such as your name, email, contact details, and payment information when you sign up for our services.

How We Use Your Information

- To provide and improve our services.
- To communicate with you regarding updates and support.
- To process transactions securely.

Data Protection

Your information is stored securely and is not shared with third parties without your consent, except as required by law.

Contact Us

If you have any questions about our policies, please contact us at germaxihub@gmail.com.

Privacy Policy - Germaxi Hub

INFORMATION COLLECTION AND USE

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and email address. The information that we collect will be used to contact or identify you.

LOG DATA

Whenever you visit our Service, we collect information that your browser sends to us, known as Log Data. This may include details such as your computer’s Internet Protocol (“IP”) address, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, and other statistics.

COOKIES

Cookies are small data files that are commonly used as anonymous unique identifiers. These are sent to your browser from the website you visit and stored on your computer’s hard drive. Our website uses these cookies to enhance user experience and provide customized learning recommendations.

LEARNING DATA COLLECTION

As a part of our German language teaching services, we may collect data on your learning progress, course interactions, quiz scores, and feedback. This helps us to personalize your learning experience and improve our course offerings. Your learning data is strictly confidential and used only for enhancing our educational services.

SECURITY

We value your trust in providing us with your personal information. We strive to use commercially acceptable means of protecting it, but remember that no method of transmission over the internet or electronic storage is 100% secure. While we aim to protect your data, we cannot guarantee absolute security.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of any updates by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.

If you have any questions about our Privacy Policy, feel free to contact us at germaxihub@gmail.com.

Frequently asked questions

Here are some common questions about our company.

Germaxi Hub provides online German language courses for beginners to advanced learners. We offer interactive lessons, personalized coaching, exam preparation (Goethe, TestDaF, etc.), and practical conversation sessions to help you master German efficiently.

You can enroll by visiting our website, selecting your preferred course, and directly contact us via Whatsapp. If you need guidance, feel free to contact us at germaxihub@gmail.com.

We provide a 7-day refund policy if you are not satisfied with our teaching. Please check above Refund Policy page for detailed terms.